Watch out! I'm pregnant and moody and not about to happily accept mediocrity customer service especially when 1. I have paid a lot of money for something, 2. I have been a long standing member/customer.
So when I flew to Utah with my two year old, James, and my huge belly that is holding little brother I expected that I would get some good customer service. In fact I was really hoping for excellent/awesome customer service. I even called ahead to let them know that I needed help. So on my flight out (1 layover) I received little to no help. One passenger was kind enough to carry James massive car seat onto the plane for me. Heaven forbid someone from the airline touch the thing.
James was absolutely amazing to travel for being a busy two year old. The flight crew was terrible on ALL flights. They watched me struggle to put wheels on my car seat while James ran into the airport and didn't do anything but look at me and talk bad about the first class passengers....who apparently think that they should get anything/everything they want. (I probably would too if I flew first class).
So when I got to Utah I was SO disappointed with the airline so I wrote an email and complained. I didn't expect anything but a response email telling me that they got my complaint. I was pleasantly surprised when I got a response to my email that included two $50 vouchers for my troubles.
My flight home was much better - I think they must have flagged my ticket because I was completely taken care of by the flight attendants and one of the pilots. Well worth the complaint in my eyes.
My next complaint went to my cell phone provider. I have been with them for 6 years. Which I think should mean something...but it doesn't.
I spent HOURS on the phone with them trying to get numerous issues taken care of. When I finally called super bothered one of the issues was fixed within the hour and another one a day later. One issue was just getting past account info, which is toooo hard to come by because I am still waiting. Anyway so again I sent an email. Just letting them know of my disappointment in their service.
This was the response I got....3 days later.
"Dear Joni Wright:
Thank you for contacting xxxxxx. I am happy to assist you with any
questions or concerns that you may have. Unfortunately due to the time I
am unable to contact you as federal regulations prohibits us from
contacting anyone after 9pm their time
We value your business and appreciate the opportunity to answer your
questions. Please reply to this email or visit xxxxxx.com if we can be
of assistance.
Sincerely,
Joyce C"
I read the email - re-read it and then laughed. Showed it to Rocky and he laughed.
First, my guess is she never read my email.
Second, I received the email at 9:48pm (I guess email doesn't count as contact)
Third, For Real?
I'm working on my response.
Anyone else want to share customer service issues? What do you do when you aren't satisfied?
2 comments:
I am so with you on this one chicky. I had major issues with getting our phone/cable/internet set up when we moved 2 years ago, and it took FOREVER for me to finally clear it all up after talking to NUMEROUS people on the phone, having to repeat the issues and go over problems with the billing step by step so many times that it was very hard to not yell at the people on the phone every time I talked to them. In the end it worked to our benefit because they gave us MAJOR discounts on our bill lasting 2 years. Haven't had a problem with them since. knock on wood. Good luck with your cell phone!
p.s. I have never had much help when flying solo with all my kids (multiple times). It is usually the passengers who take pity and help me, unless I specifically ask a flight attendant for help.
Oh man, both those situations were not fun at all. I am so sorry about the flight, I would have been so mad. I feel like most people just naturally help out pregnant woman especially when they are traveling alone and with a toddler.
Sure miss you and would love to see your pregnant belly. (post pic...please)
Love ya
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